MB.CHARGE Public

MB.CHARGE Public is a charging service that provides easy and convenient access to a vast public charging network across your home country and the EU. It allows you to charge your electric vehicles at stations operated by various providers—all under one contract. These are the features of MB.CHARGE Public:

• Comprehensive network access: Use charging stations from multiple operators without needing additional subscriptions.
• International coverage: Charge your EV conveniently across EU countries.
• Flexible tariffs: You can choose between different tariffs and optionally add CPO specific packages when available in your country.
• Vehicle-specific benefits: Enjoy exclusive access to service options and special offers for selected Mercedes-Benz EVs.

Yes, MB.CHARGE Public can be used for business purposes. During the registration process, you can specify whether you are signing up as a private or business customer. This option is available in the "Payment details" section and applies to all existing European markets.

Key information for business customers:

• A valid VAT ID is required for business registration.
• The invoice layout and content are identical for private and business customers, with the addition of the VAT ID included on the PDF invoice for business accounts.
• There are no disadvantages to registering as a private customer; however, business customers benefit from VAT identification on invoices for tax purposes.
• If you wish to switch from private to business registration after signing up, please contact customer support for assistance. You can find more information here.

You can easily cancel your MB.CHARGE Public contract using the self-service function in your MB.CHARGE Public account.

Steps to cancel your contract:

1. Log in to your MB.CHARGE Public account using a web browser.
2. Navigate to the Contracts section.
3. Select the contract you wish to terminate.
4. Click Cancel contract.
5. (Optional) Indicate your reason for cancellation to help us improve our service

Important notes:

• Post-cancellation invoices: You may still be invoiced after cancellation due to delays in receiving charging session records from station operators.
• Deactivation of charging card: The charging card linked to the cancelled contract will be deactivated.
• Account access: Your account remains active even after contract termination. For account deletion information, [click here].
• New contracts or vehicles: If you get a new vehicle or need a new contract, you must order and activate a new charging card for security reasons.

We are excited to inform you that Mercedes me Charge will soon be rebranded to MB.CHARGE Public. This change will take effect on March 14, 2025. Here’s everything you need to know about this update.

1. What is changing?

Starting on March 14, 2025, the Mercedes me Charge service will officially become MB.CHARGE Public. The name change will be reflected in the app and head units. While the name will change, there will be no changes to the service itself. You can continue to enjoy the same service as before.

2. Do I need to do anything?

No, you don't need to take any action. The change will happen automatically in your app and head unit, but it may take a little longer to appear depending on your head unit generation.

3. Will my charging card still work?

Yes, your existing charging cards with the Mercedes me Charge branding will remain valid and can still be used just as before. The change to MB.CHARGE Public will not affect your charging cards in any way.

4. What about my contract and ongoing promotions?

Your contract, the duration of your active service, and any ongoing promotions will remain unchanged. The rebranding only affects the service name, not the terms of your agreement.

5. Are the Terms and Conditions changing?

Yes, the Terms and Conditions will be updated to reflect the new service name. They will now be called MB.CHARGE Public Terms and Conditions. You can view the updated terms here: Revised Terms and Conditions. Other than the name change, there is no further change to the content.

6. When will I see the name change in my app and head unit?

The update will be made centrally to your app and head unit around March 2025. Depending on the version of your head unit, it may take a little longer for the change to appear.

7. Is there anything else I should know?

No, everything else about your MB.CHARGE Public service remains the same. You can continue charging your vehicle as usual without worrying about any interruptions or changes.