MB.CHARGE Public

MB.CHARGE Public is a charging service providing easy and comfortable access to public charging infrastructure within the MB.CHARGE Public network.
It enables our customers to get access to public charging stations of different operators with just one contract, both in the home country, as well as in other EU countries.

Within the registration flow, you have the possibility to select if you want to sign up as a private or business customer in the registration step 'Payment Details' (applicable for all our existing European markets).
Business customers must provide a valid VAT ID.
The invoice layout and content is the same for private and business customers but for business customers the VAT ID is added on the invoice PDF.
There are no disadvantages of registering as private customer.

You can easily cancel the contract by using the self-service:

1. Log in to web frontend
2. Go to Contracts
3. Select the contract you want to cancel
4. Cancel contract

By doing so, you can also indicate the reason for your cancellation that helps us to improve the service we provide.

Please note that charges may follow after contract termination due to possible delayed receipt of charging detail records from the charging station operators.
In addition, please note that your charging card associated with the contract would also get terminated upon contract termination.

We are excited to inform you that Mercedes me Charge will soon be rebranded to MB.CHARGE Public. This change will take effect on March 14, 2025. Here’s everything you need to know about this update.

1. What is changing?

Starting on March 14, 2025, the Mercedes me Charge service will officially become MB.CHARGE Public. The name change will be reflected in the app and head units. While the name will change, there will be no changes to the service itself. You can continue to enjoy the same service as before.

2. Do I need to do anything?

No, you don't need to take any action. The change will happen automatically in your app and head unit, but it may take a little longer to appear depending on your head unit generation.

3. Will my charging card still work?

Yes, your existing charging cards with the Mercedes me Charge branding will remain valid and can still be used just as before. The change to MB.CHARGE Public will not affect your charging cards in any way.

4. What about my contract and ongoing promotions?

Your contract, the duration of your active service, and any ongoing promotions will remain unchanged. The rebranding only affects the service name, not the terms of your agreement.

5. Are the Terms and Conditions changing?

Yes, the Terms and Conditions will be updated to reflect the new service name. They will now be called MB.CHARGE Public Terms and Conditions. You can view the updated terms here: Revised Terms and Conditions. Other than the name change, there is no further change to the content.

6. When will I see the name change in my app and head unit?

The update will be made centrally to your app and head unit around March 2025. Depending on the version of your head unit, it may take a little longer for the change to appear.

7. Is there anything else I should know?

No, everything else about your MB.CHARGE Public service remains the same. You can continue charging your vehicle as usual without worrying about any interruptions or changes.