Use the tariff that suits you

To change your current tariff plan, follow these steps:

1. Log in to your account
   Access your MB.CHARGE Public account here.
2. Navigate to contracts
   Once logged in, go to the "Contracts" section.
3. Find your tariff information
   Scroll down to the tariff details of your active contract.
4. Switch tariff option
   Click on the "Switch tariff" action button located next to your tariff information.
5. Review & Confirm
   Follow the on-screen instructions to review the new tariff details. Confirm your selection to proceed.

Important notes:

• Effective date: Tariff changes will only take effect at the end of your current tariff's runtime. The exact date is displayed during the tariff-switching process.
• Switching limitations: Ensure your account is free of unpaid invoices, as pending payments may block tariff adjustments.

Blocking fees are applied for the following reasons:

1. Encouraging fair use of charging stations
   • In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car may be charged.
2. Avoiding misuse of parking spaces
   • Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for EVs during charging. In order to discourage EV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
   • There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
3. Maximising efficiency at High Power Charging (HPC) stations
   • Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.

Additional notes:

• Blocking fees vary depending on the charge point operator and local regulations.
• Always check station-specific policies in your MB.CHARGE Public app or charging card terms before starting a session.

You can explore and book available packages in two ways:

1. From your contract dashboard:
• Log in to your MB.CHARGE Public account using a web browser.
• Navigate to the "Contracts" section.
• Here, you will find the list of packages available for booking based on your current contract.
2. On the tariff page (before registration):
• Visit the tariff page on the MB.CHARGE Public website.
• This page displays all available packages, including details about pricing and benefits, helping you make an informed choice before registering.

Important notes:

• Package availability may vary depending on your contract type or region.
• For detailed package terms and conditions, refer to the descriptions provided in your dashboard or the tariff page.

We are excited to inform you that Mercedes me Charge will soon be rebranded to MB.CHARGE Public. This change will take effect on March 14, 2025. Here’s everything you need to know about this update.

1. What is changing?

Starting on March 14, 2025, the Mercedes me Charge service will officially become MB.CHARGE Public. The name change will be reflected in the app and head units. While the name will change, there will be no changes to the service itself. You can continue to enjoy the same service as before.

2. Do I need to do anything?

No, you don't need to take any action. The change will happen automatically in your app and head unit, but it may take a little longer to appear depending on your head unit generation.

3. Will my charging card still work?

Yes, your existing charging cards with the Mercedes me Charge branding will remain valid and can still be used just as before. The change to MB.CHARGE Public will not affect your charging cards in any way.

4. What about my contract and ongoing promotions?

Your contract, the duration of your active service, and any ongoing promotions will remain unchanged. The rebranding only affects the service name, not the terms of your agreement.

5. Are the Terms and Conditions changing?

Yes, the Terms and Conditions will be updated to reflect the new service name. They will now be called MB.CHARGE Public Terms and Conditions. You can view the updated terms here: Revised Terms and Conditions. Other than the name change, there is no further change to the content.

6. When will I see the name change in my app and head unit?

The update will be made centrally to your app and head unit around March 2025. Depending on the version of your head unit, it may take a little longer for the change to appear.

7. Is there anything else I should know?

No, everything else about your MB.CHARGE Public service remains the same. You can continue charging your vehicle as usual without worrying about any interruptions or changes.